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FAQ


General Features    Benefits     Campaign Features     Autoresponders     Plan & Pricing     FAQ


Is there a contract to sign?
Absolutely not. MailMyEflyer Email Marketer    is a month-by-month, "pay as you go" service and you can cancel at any time. There are no contracts to sign. You are however obligated to operate under our terms of use policy.


What if I want to stop using MailMyEflyer Email Marketer   ?
That's fine. MailMyEflyer Email Marketer    bills on a monthly basis so all you have to do is contact us and we'll disable your account for you. There are no cancellation fees or hidden charges.


Are there any other fees besides the monthly fee?
Absolutely not. The prices you see above are the only fees you pay to use MailMyEflyer Email Marketer   .


Do you offer a money back guarantee?
We don't offer a money-back guarantee on the hosted edition of MailMyEflyer Email Marketer   , however you can cancel at any time simply by contacting us. We offer an online demo for you to try before purchasing and you are more than welcome to contact us with any questions.


How is the monthly fee determined?
The monthly fee is determined by the number of emails you send per month. You can of course upgrade to a larger per month email limit at any time.


What happens if I want to send more emails?
If you need to send more emails than your current plan allows you can upgrade at any time simply by contacting us.


Is my credit card billed straight away?
When you sign up your credit card will be billed for your first month's usage. After that, your credit card will be billed every 30 days in accordance with the plan you choose above.


Do my email credits reset on my billing date or calendar date?
Email credits reset on the 1st of each calendar month. Customers who join near the end of the month can take advantage of using their maximum email credits and still start the next calendar month with their full amount.


Are my email messages and subscriber list safe?
Yes they are. Your data is stored on industry-standard data servers housed with some of world's largest and most reliable ISP's. Whenever we ask for sensitive information (such as credit card details) we use 128-bit secure sockets layer (SSL) technology to protect your data. This is the strongest, most trusted form of security for web sites available today.


Can I take my subscriber email list with me if I want to cancel?
Absolutely. It's easy to export your email subscriber list into a text file which you can import into other applications. If you'd like to cancel you also have the option to delete all data related to your account including your email list, email messages and statistics.


Will you send MailMyEflyer promotions to my email list?
Absolutely not. We will never, ever send any emails to your email list. The only emails people on your email list will receive are the ones you send them using the MailMyEflyer Email Marketer  system.